I work in customer service on the phones. I would have put this job at the very last of any list of jobs I would think I would be good at. The only saving grace is that this particular job is in the financial world, which requires me to pass a lot of tests to be certified, and I’m very good at tests. I’m also, as it turns out, not terrible at following scripts in conversations because, well, as an autistic person, that is the only way I’ve really been able to deal with “small talk” and conversations with people I don’t know and am not sure if they would actually like to hear me yammer on about my special interests (robots and other autistic types in science fiction, women in fantasy, Dr. Who, Star Trek (not the new shows), Sherlock Holmes, romance novel tropes, quilting and crocheting, triathlon racing, and the Dada movement).
Oh gosh, don't ever change! I love that you are efficient, that's what we all hope for from customer service! I can totally imagine my daughter being like this too. The quicker problems are dealt with, the more problems that can be solved. Perfect!
This is yet another time when you sound a lot like me. I completely fail to understand why people want the faux-friendliness that NTs bring into every interaction.
If I meet a neighbor in the supermarket, I know it’s polite and expected to at least say “hi” and maybe a few banal remarks about the weather. But if they go on and on about their everyday lives, I start to feel trapped. This is why sometimes, they don’t see me if I see them first!
And for situations like you’re describing….WTF do they expect? When I call a help desk about some account issue, that’s what I want to talk about. Not your dog or the weather or “did you have a nice weekend?”
Stuff like this does make me think I’m probably autistic. I just want to get The Thing done and go on with my day—-not drag it out and embellish it.
I'm going to share this with my autistic group on Discord. I know of at least one who works in customer service who will deeply appreciate what you've written.
Efficiency is exactly what I would like most from customer service!
Oh gosh, don't ever change! I love that you are efficient, that's what we all hope for from customer service! I can totally imagine my daughter being like this too. The quicker problems are dealt with, the more problems that can be solved. Perfect!
This is yet another time when you sound a lot like me. I completely fail to understand why people want the faux-friendliness that NTs bring into every interaction.
If I meet a neighbor in the supermarket, I know it’s polite and expected to at least say “hi” and maybe a few banal remarks about the weather. But if they go on and on about their everyday lives, I start to feel trapped. This is why sometimes, they don’t see me if I see them first!
And for situations like you’re describing….WTF do they expect? When I call a help desk about some account issue, that’s what I want to talk about. Not your dog or the weather or “did you have a nice weekend?”
Stuff like this does make me think I’m probably autistic. I just want to get The Thing done and go on with my day—-not drag it out and embellish it.
I'm going to share this with my autistic group on Discord. I know of at least one who works in customer service who will deeply appreciate what you've written.